Tour Price Does Not Include:
The tour price does not include international and/or domestic airfares, airport taxes, cost of entry visas and/or any travel document, phone calls, laundry service, meals, beverages, and any other item of a personal nature that are not shown in the itinerary presented to you.
What is included in your holiday prices:
What is not included:
Passengers are responsible in ensuring that they are in possession of the correct travel documents upon departure and they have met all health requirements. Please check with the nearest consulate office for information concerning travel visas before you travel and if you are required to obtain this or any other document in advance.
Prices in the brochure are per person.
I.Changes in transportation costs, including the cost of fuel, duestaxes chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked.
However there will be no change within 30 days of your departure.
We will absorb and you will not be charged for any increase equivalent to 2 % of the price of your travel arrangements. which exclude insurance premiums and any amendment charges.
You will be charged for the amount over and above that, plus an administration charge of 1 $ per person together with an amount to cover agents commission.
If this means that you have to pay an increase of more than 10% of the price of your travel arrangement, you will have the option of accepting a change to another holiday if we were able to offer one or cancelling and receiving full refund of all monies paid, except for any amendment charges.
We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.
Deposit of payment:
Reservations should be made as early as possible to book the desired holiday, Space will be secured upon receive a deposit of 25%. This deposit forms part of your final payment. Deposits can only be made by bank or you may send via westernunioin and should be received within 7 days of booking.
The payment of required deposits or full payment of a reservation on an escorted or independent tour package constitutes consent to all provisions of the terms and general information contained here
Balance of the payment should be received 07 days from the date of confirmation. If the reservation is made less than 07 days prior to departure, a full payment must be made at the time of booking.
Booking and payments:
All booking requests should be made in writing (e-mail), telephone requests or calls can be attended, provided that a written document to follow shortly. Without prior special arrangements, for the Individual bookings, a deposit of (25%) twenty five percent of total cost is to be paid to canyon Travel upon confirmation. Balance to be paid in full 45 days prior to arrival date. As for groups, terms of payments will be detailed in our initial reply and confirmation is subject to fulfillment of these terms. Payments should be made by bank transfer (Swift) to our following bank
Canyon travel - bank details:
Arab African International Bank Nasr city Branch
Account No. : 5888803931-001
Swiff No : ARAIEGCX
CIB Bank Obour Building Branch
Account No. : USD: 1058035872
Swiff No : CIBEEGCX105
20 A Obour Building , Salah Salem , Heliopolis , Cairo , Egypt
Tel: +20 (2) 22 62 50 54 /44 – Mobile: 010 90 75 66 20 / 010 22 92 8110
• Important Note:
For wire transfers please fax or e-mail to canyon Travel a copy of the money transfer document so we can follow-up the transfer with our bank. Fax no. 00202 24 18 32 13 or mail to: email@example.com
• Western Union:
Please send the Western Union Wire to: CANYON Travel Co., 5 Sonia.St From Pyramid.St , Cairo, Egypt Also, please e-mail us the code number of the wire, the country from where you transferred the money, the amount and the sender's full name.
PAYING FOR YOUR HOLIDAY:
After your booking is taken and a deposit received, a balance invoice will be sent to you detailing the total cost due. Full payment is due not less than 61 days before departure. If you do not pay in full 61 days before departure, we reserve the right to cancel your booking, and cancellation charges will apply.
If you make a holiday booking within 61 days of your departure date, then you must pay the full cost of the holiday at the booking stage.
Any monies paid by you to a Travel Agent acting on our behalf are held by the Agent on our behalf at all times.
The total price of the arrangements you have booked is payable: if you book more than 8 weeks before your departure date ,a deposit of 25% per person excluding infants
Of under 2 years of age on the date of return plus any insurance premium is payable when you book and the balance will be payable 60 before your dep.date
Please note that if you cancel any holiday on which a deposit has been paid the full deposit will be payable as the minimum cancellation charge.
Payment should be made by cash or bank transfare
If you book through a travel agent, any money which you pay to that agent under or in contemplation of any contract with us is held by them on our behalf until the date of actual payment to us.
That your booking may be cancelled if you do not make payment on time and we will not send reminders For any package that includes International air fare, The total flight cat has to be covered + 25% deposit to protect your air space; otherwise the airline will release your seats.
Canyon Travel recommends that you purchase insurance before beginning your travel, including insurance for accidental death and disability, emergency medical evacuation, trip cancellation, major medical and loss of personal effects.
Canyon Travel recommends that you contact your physician before beginning your Travel and that you ask to be provided with the current world health Organization (WHO), or Centers for disease Control (CDC) recommendations for the country(s) you will visit on your tour. Canyon Travel takes no responsibility for any health requirements, although, where possible will try to provide current information.
All luggages are required to have outside identification tags. Responsibilities for luggage are at owner's risk throughout the tour. Any loss or delay must be settled with the airline directly, assistance may be given by Canyon Travel representatives.
The standard baggage allowance by airlines is normally 20kg per person.
Infants under the age of 2 on the date of their return flight have no allowance.
The baggage allowance may vary depending on the airline or flight.
Please check your tickets for details.
One small of hand baggage-normally of a size which will fit under an aircraft seat and not more than five kilos in weight per person may be included in the allowance.
Any baggage above this limits may be refused or incur extra charges which will be paid by you.
If you which to carry any particular bulky item of baggage (e.g. wheelchairs, pushchairs, windsurfer, golf club, etc,)
Please tell us at the time of booking so that we can ask the airline for permission.
Carriage of items such as these cannot be guaranteed and may incur extra additional charge.
Any amendment made to the original booking is subject to availability and if the full payment has been received and/or voucher has been issued, NO administrative fee will be applied.
MAKING CHANGES TO YOUR HOLIDAY BOOKING:
When booking your holiday, if you wish to make a modification to a holiday shown in the brochure, we will try to assist. Should you wish to change to an alternative featured hotel, this will be charged at the difference in published price, as long as canyon Travel holds the space required. If we have to make a special request for alternative or extra space, an administration fee of $25 per booking will be charged.
If you want to change any part of your holiday arrangements after the balance invoice has been issued, this can be done (up to 61 days prior to your departure) for a charge of $25 per booking, is subjected to availability and any extra costs incurred.
TRANSFERRING OF BOOKINGS:
If you are unable to travel, in certain circumstances which we consider reasonable, we may allow you to transfer your booking to another party. However, the arrangements must remain EXACTLY the same and, will only be allowed if all suppliers, eg airlines, hotels, cruise ships, are prepared to accept the transfer. In cases where a transfer is allowed, an administration charge of $50 per person outside 61 days of departure, and $100 per person inside 61 days, will be made, plus any charges that may be levied by suppliers.
If you want to make changes after booking:
If you wish to make any changes to the arrangements you have booked after we have sent you confirmation, we will do our best to help ,but we will have no obligation to do so ,other than allowing any member of your party who is prevented from traveling to his booking to someone else, providing a written notice is given not less than 28 days before the schedule departure date with full details of the proposed transfer.
In these circumstances you remain liable with the transferee for payment of the price of the transferred arrangements, together with any additional costs arising from the transfer
If we can help we will make a fixed charge to cover administration charge as follow:
Holidays/flight based on charter flights.
There will be a fixed charge of 15 LE per person if the change is requested 29 days or more before departure.
If 28 or less before departure .fixed charge will be 25 le per person.
Holiday flights based on schedule flights .whilst we will do our best to help, changes are not always allowed by airlines and they treat a change as a cancellation & charge accordingly.
In this case this charge will be passed to you.
This will invariably be the case if any changes requested after tickets have been issued .
If we are able to make changes without incurring cancellation, our charges for administration will be the same as for a charter flight.
In all cases any charge made by any suppliers of facilities or services arising from any change will also is passed on to you.
If you change the no. of people in your party, the price of the arrangements will be recalculated for the new party size
If, for example, a party is reduced in size this may mean that accommodation is under-occupied and therefore each member of the party may have to pay an increased price
If we make changes:
If any such details are changed, you will be informed before we confirm your booking
Sometimes, even after we have confirmed your booking we may have to make some alterations to confirmed arrangements.
Most such alteration will be minor and of little effect on your overall arrangements, and in that case, while we do our best to notify you of any such minor change before your departure, we have no other liability to you.
Occasionally, however, we may have to make a significant change to your confirmed arrangements
Significant changes include the following:
Change of departure airport.
Change of time of departure from Cairo airport by more than 12 hours.
Change of resort area.
Change of holiday accommodation to a accommodation of a lower official rating
A change of arrival airport or flight operating with a stop-over at another airport does not constitute a major change.
If we have to make a significant change, we will notify you as soon as possible and you may then either:
* accept the change and the contract between us will then be varied to incorporate the change:
*take alternative arrangements together
If the alternative is of lower price than those originally confirmed, the difference will be refunded to you.
If the alternative is more expensive, then you will have to pay the difference or
Withdraw from the booking completely & we will refund the money paid to us.
In addition, if you choose either first or second option above, you will receive as a compensation a credit toward the cost of your arrangements
compensation in pounds per person
No of days before departure when we notify you of a significant change
Advice in resort to 7 days
8 to 14 days
15 to 28 days
29 to 42
43 days or over
Please note that the compensation scale shown above apply to full fare paying adults only.
Children or other traveling at concessionary rates will receive compensation pro rata based on the concessionary price against the full adult prices as respectively shown on the confirmation document and the brochure.
Infants do not qualify for compensation.
This compensation is in full settlement of and discharges all liabilities to you.
The above does not apply when we are forced to cancel your arrangements or make changes which cause you to withdraw, or to cancel your arrangements by reason of
unusual and unforeseeable circumstances beyond our control and which we could not have avoided by the exercise of all due care.
In these circumstances our only liability will be to refund, as soon as possible, all money paid to us by you.
Cancellations & Cancellation fees:
Because we start to incur costs in relation to your arrangements from the time we confirm your booking, if you cancel we have to make a charge.
All cancellations should be submitted in writing. All cancellations will be dealt with on case-by-case basis. In the event of no shows, last minute cancellations or other cancellations were cancelled charges result by the relevant suppliers (hotels, Cruises etc...) and having failed to waive them, all cancellation charges will be charged to the clients. In addition, a 7% of total cost will be charged as service charges by canyon Travel once confirmation and initial payment is made.
The cancellation will take effect from the day the written confirmation is received:
The following scale of charges will be payable depending upon when the notification of cancellation is received.
Individual Cancellation Policy:
60-46 days prior departure 10% of the total holiday cost
45-31 days prior departure 25% of total holiday cost
30-16 days prior departure 50% of the total holiday cost
15-6 days prior departure 75% of the total holiday cost
5 days prior departure 100% of the total holiday cost
Group Cancellation Policy:
60-45 days prior departure 25% of the total holiday cost
44-30 days prior departure 50% of the total holiday cost
29-10 days prior departure 75% of the total holiday cost
9 days prior departure 100% of the total holiday cost
CANCELLING YOUR HOLIDAY:
If you or anyone on your holiday booking decides to cancel the holiday, we must be notified of the decision IN WRITING.
Remember that if one or more of your party cancels this may also mean that the price for the arrangement for the remainder of the party may increase to reflect this.
If you have to cancel for a reason covered by insurance (whether arranged through us or otherwise) and follow the procedure laid down by insurers, you should be able to reclaim the cancellation charges.
That insurance premium does not form part of the price and are not refundable in any circumstances unless cancelled in accordance with the terms of the insurance.
The responsibility of the tour operator, canyon Travel is limited. canyon Travel, its affiliates, and agents act only as intermediaries and agents for suppliers in all functions pertaining to hotel reservations, services, sightseeing tours, travel and transportation of whatever nature, which is not directly, supplied by canyonTravel. All reservations, rates, schedules, accommodations and services are subject to change. All certificates and other travel documents for travel services issued by canyon Travel are subject to the terms and conditions specified by the supplier, and to the laws of the countries in which the services are supplied. By acceptance of participation in a tour, the tour participant agrees that neither canyon Travel nor its officers, employees or representatives shall become liable for loss, damage, accident, personal injury, death, or inconvenience caused by or resulting from the malfunction of transportation equipment, hazards of sea, air or land, disease, local laws, strikes, any occurrence beyond the control of the tour operator, cancellation due to war, terrorist or criminal activities, imminent threat of hostilities or civil strife, acts of war or insurrection, fire, quarantines, Acts of God, delays, irregularity, theft, itinerary or schedule changes or cancellations, or for acts or omissions or default of any company or person engaged in conveying the passengers or carrying out the arrangements of these tours, or for personal dissatisfaction with itinerary or accommodations provided, or for any consequential or incidental damages, whatsoever. The tour operator cannot accept the responsibility for loss or additional expense due to delay, or changes in schedules, or other causes. No responsibility is accepted for loss of, or damage to, baggage or any of the passenger's belongings. Baggage insurance is recommended. If the services included in the tour cannot be supplied or there are changes in an itinerary, the tour operator will arrange for the provision of comparable services. Any resulting additional expense will be payable by tour participants and any resulting saving will be refunded by the tour operator to tour participants, with due provision for the tour operator's profit. Canyon Travel reserves the right to decline, to accept, to expel or to retain any person as a member or participant of any tour as circumstances may demand it. canyon Travel shall not be responsible for any purchases made by tour members during or outside of the tour, The issuance or acceptance of booking, invoice, receipt, or voucher, or the payment of a deposit or tour charges, shall be deemed to be consent to the above conditions, as well as to notices and disclaimers provided on our invoices, itineraries, ticket, vouchers, tour schedules, price lists, and announcements to tour members.
Responsibilities & Liability:
It is the responsibility of the tour participant to arrive on time for all scheduled tour activities. No refunds will be given to participants who miss any or all of tour. If the tour participant misses any flights or scheduled departures, it will be the responsibility of the individual participant to incur any additional costs to rejoin the tour
The right to withdraw any tour in this program at any time, to refuse any person, these features and services, and to make changes and alternations in the itineraries, hotels or sightseeing as may be found necessary for the convenience of parties and the proper carrying out of the tours, is specially reserved to canyon Travel.
Canyon will make every effort to ensure that all travel arrangements and services, connected with the tour, will be carried out as specified. However, in some instances we do not have direct control over the provision of services by suppliers and we do not accept liability for errors and omissions of such suppliers.
D. Refunds (Unused Services):
No refund will be issued to you for any unused services, included in your tour. Please note that some suppliers (hotel, cruises, airlines, transportations, tour guides) do not refund canyon thus canyon will not be able to refund you this portion.
Claims & complaints:
If you have a complaint whilst in Egypt you must tell the relevant person at the company (canyon travel) immediately, as most problems can be solved on the spot, if not you must call the chairman of the company, but if after you return home you are still not satisfied you must write to the Egyptian Travel Agent Association It is unlikely that you will have a complaint that cannot be settled amicably between us, however, if this is not the case any dispute arising out of, or in connection with this contract, may (if you wish) be referred to the Egyptian Tourism Ministry in Cairo
If you are overseas, you or any member of your party has any complaint about the performance of any of the services provided as part of the arrangements we have Confirmed, you must firstly raise your complaints with our local representative who will do his best to resolve the matter to your satisfaction on the spot.
If this can not be achieved, the representative, agent or supplier will ask you to complete a report outlining you complaint which he will then forward to us.
We can not accept any claim on your return from holiday unless this procedure has been followed.
On your return to the Home Land, if you still wish to pursue your complaint, you must write ------ quoting your booking reference number and giving all relevant details of your complaint. Interaction are authorized to deal with all complaints and claims made against us and it is important that they are enabled to investigate all complaints quickly and we therefore ask that your letter is received with 28 days of your return to the Back Home.
That we can not accept any correspondence or claims from any other member of our party although you may write on their behalf)
If interaction does not hear from you within that period, you will be deemed to have waived any claim you might have had against us.
disputes arising out of ,or in connection with ,this contract which can not be amicably settled may be referred to arbitration, if the customer so wishes, under special scheme arranged by the association of egyptian travel agents , and administered by the chartered institute of arbitrators.
IF YOU HAVE A COMPLAINT:
If you have cause for complaint about accommodation or any other services whilst on holiday, you must bring it to the attention of the Company Local Representative or Agent, so that the problem may be amicably resolved without delay. This should be backed up by a letter signed by you and our representative before you return home, followed by a further letter to canyon Travel, to be received within 28 days of the end of your holiday. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon your return: this may affect your right to claim under this contract.
Termination / indemnity:
When you book arrangements with us you accept responsibility for the proper conduct of yourself and your party while those arrangements are being provided.
If your behavior or that of any member of your party is such that it causes or is likely to cause distress, damage, danger or annoyance to any of our clients,
Employees or anyone else responsible for providing any part of your holiday, we may terminate your holiday immediately and will have no further liability to provide any further service or facility. Nor for any refund, compensation or any additional costs which you incur.If your actions or omissions, or those of any member of your party cause damage to any property utilized in the provision of the contracted arrangements or cause
Delay or diversion to any flight or other means of transportation, you fully indemnify us against any claim(including professional fees & legal costs) made against us by you or on behalf of the owner of such property ,or the operator of the flight or other means of transportation.
The contract arising from any confirmed agreements is to be interpreted according to, and subject to the laws of Egypt, no matter where you live or book your holiday and both you and we agree that the courts of Egypt shall have exclusive jurisdiction over any claim or dispute under or concerning it.We agree any action or proceedings brought against canyon may be served at the office of interaction canyon, 6 el emdad we tamween, Nasr road, Nasr City, Cairo, Egypt .and if served there ,we will accept them as having been validly served upon us.
Hotel / Cruises:
Canyon reserves the right to switch hotel/cruise accommodation at any time, but ensures the switch will be made to the same category of hotel/cruise available at that time.
- Children below 2 Years Old will be charged only 10 % of Domestic Airfare
- Children Between 2-12 Years will be charged 50 % of Total as an adult person
- Children Over 12 Years old will be charged as an adult person.
Infants till 2 years:
Infants are not allocated a seat on aircraft unless there happen to be a spare one when boarding and the crew are prepared to allow your infant to occupy it.
Should you need a cot to be provided at your holiday accommodation, please state this as special request on your booking.
We recommend that you take your own linen for use in the cot for reason of hygiene.
CHARTER FLIGHT CONDITIONS:
Air carrier liability for passengers and their baggage This information notice summarizes the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.
Compensation in the case of death or injury:
There are no financial limits to the liability of a passenger injury or death. For damages up to 100000 SDRs (approximately £80,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16000 SDRs (approximately £13,000).
In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability of passenger delay is limited to 4150 SDRs (approximately £3,300).
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for the baggage delay is limited to 1000 SDRs (approximately £800).
Destruction, loss or damage to baggage:
The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximately £800) In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.
Higher limits for baggage:
A passenger can benefit from higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.
Complaints on baggage:
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.
Liability of contracting and actual carriers:
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that the air carrier is the contracting air carrier
Time limit for action:
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.
Basis for the information:
The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC). No 889/2002) and national legislation of the Member States.
Although all flights depart on time, there may be occasions when for reason beyond our control a flight is delayed. We can not accept any liability whatsoever for any delay in or cancellation of your flight to or from your resort caused by or resulting from adverse weather conditions, a reschedule by the airline ,airport authorities /air traffic controllers, technical problems with any aircraft ,industrial action or any other cause for which we are not directly responsible.
If you have taken out our insurance, flight delay cover is included.
We will do our best to look after you (depending on the availability of facilities and services at or in the area of the airport where the delay occurs)
Information about the cause or likely delay duration is sometimes hard to come by, but we will try to keep you informed.
Subject to available facilities at the time and the place of the delay.
For delays of 4 to 6 hours we will provide light refreshment From 6 to 10 hours a meal at meal times Over 10 hours Hotel accomodation
If we are advised that there is to be a substantial delay before you leave for the airport, if possible we shall try to arrange for you to remain in your resort, rather than having to wait at the airport
The flight time are given for guidance only and they can be subject to change as a result of any reason Please check your ticket carefully when you receive them as they will have the actual timing on them.
It is against this times you your entitlement to compensation or to cancel your booking under (if we make changes) above will be measured.
You are reminded that captains of aircraft have absolute authority over the aircraft and it is passenger while boarding or in flight.
The captain or other authorized representative of the airline can refuse to carry anyone if they are unruly, unfit to travel, or in danger to the flight or other passengers.
If you or any other member of yourr party have refused carriage in this circumstances, the contract between us will terminate immediately and we will have no further responsibility for ,nor liability to, you or any member of your party .
Canyon Travel's Booking Conditions:
Our commitment to you Providing your holiday:
Your holiday contract is with canyon TRAVEL LTD, a fully bonded member of ETAA (EGYPTIAN TAVEL AGENTS ASSOCIATION) and licensed by the Civil Aviation Authority. We will arrange to provide you with the various services which form part of the holiday you book with us.
Before your booking is confirmed and a contract comes into existence, we reserve the right to increase or decrease brochure prices, and to decline any booking. The booking is not accepted until the date shown on the balance invoice, which will be sent to you or your travel agent. It is only then that a binding contract exists between you and us.
If we change your holiday before your departure:
We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking. However, we plan arrangements many months in advance of your holiday, and use the services of independent suppliers such as airlines, hotels etc, over whom we have no direct control. It is therefore the case, that on occasions changes do have to be made, and we reserve the right to make these.
Most of these changes are minor. However, if we consider them a major change we will endeavor to advise you or your travel agent as soon as is reasonably possible if there is time. We consider a major change to be one where there has been a significant change of resort, a change of accommodation to that of a lower category and/or price, a change of flight time of more than 12 hours, and a change of departure airport, (except between London airports). In the case of your being advised of a major change before your departure, you then have the following choices:
To accept the alternative offered.
To choose and purchase another available holiday from us at the appropriate price.
To cancel your holiday and receive a full refund of all the money you paid us.
Whichever of the above options you choose, we will pay you a compensation of £30 per person if a major change is notified to you or your travel agent within 61 days of your scheduled departure date.
We will not pay any compensation for changes which arise as a result of situations beyond our control. For example technical or maintenance problems with transport, changes imposed by rescheduling or cancellation of flights by an airline or main charterer, the alteration of the airline or aircraft type, refusal of landing rights by the CAA to any airline. This also includes any other acts of force major, namely: war or threat of war, terrorist activity, riots, civil strife, strikes and other industrial disruption, natural disasters, fire, quarantine, epidemics, bad weather conditions, Government action, or other such unforeseen events.
IF WE CHANGE YOUR HOLIDAY ACCOMMODATION WHILST IN RESORT:
We do not control the day to day management of your accommodation, and in exceptional cases it is possible that we may be advised that the reserved accommodation is not available when you arrive at your resort. If this happens, we will endeavour to provide accommodation of at least the same standard in the same resort area. If only accommodation of a lower standard is available we will refund the difference of the brochure price between the accommodation booked and that available, and will pay £30 per person for any inconvenience
IF WE CANCEL YOUR HOLIDAY:
We reserve the right to cancel your holiday for any reason. However, we have no intention of cancelling your holiday within 61 days of departure unless it is for a reason outside our control (see IMPORTANT NOTE). If we have to cancel your holiday, we will offer you:-
An alternative holiday of comparable type, though if the alternative offered is at additional cost, the difference will be payable by you, or
A full refund of all monies paid. In both cases, compensation as offered for major changes will also be paid. The above offers will not apply where the cancellation by us arises out of non-payment or late payment on any part of the cost of your holiday, or for alterations requested by you within 61 days of departure, when amendment or cancellation charges will apply.
OUR COMMITMENT TO YOU FOR YOUR HOLIDAY ARRANGEMENTS:
Canyon Travel Ltd. is a member of ABTA, Registration No. V829X, and is licensed by the Civil Aviation Authority, ATOL No. 2556 and bonded with major banks/insurance companies to protect customer holiday payment and repatriation.
The price of your travel arrangements was calculated using exchange rates quoted in the Financial Times Guide to World Currencies on 05 February 2001 in relation to the Egyptian currency. The price of your holiday quoted in our Tariffs is subject to change prior to booking. However, the price we confirm at the time of booking is the price we guarantee.
We will accept liability for matters which arise as a direct result of our negligence and/or breach of our contractual duty to exercise care in making arrangements for you, including any acts or omissions by our employees or agents. Furthermore, we will accept liability for any negligent act or omission of our suppliers, whilst they are acting within the scope or in the course of their employment to provide any service or arrangement forming part of the holiday that you have booked with us, including any claim involving death, personal injury or illness.
In respect of carriage by air, sea and rail and the provision of accommodation, our liability in all cases will be limited in accordance with the relevant international conventions. You can ask for copies of these international conventions from our London offices.
It is important to note that travel with a particular carrier will be subject to the conditions of carriage of that carrier, some of which may limit liability. Copies of such conditions are available from our London offices.
Operational decisions may be taken by Air Carriers and airports resulting in delays, diversions or rescheduling. Canyon Travel has no control over such decisions, and is therefore unable to accept responsibility for them.
OUR COMMITMENT TO YOU FOR PERSONAL INJURY CLAIMS
(UNCONNECTED WITH ARRANGEMENTS MADE BY US):
Should you or any member of your party suffer illness, personal injury or death, through any misadventure during your holiday out of an activity which does not form part of your holiday arrangements, nor part of any excursion sold through us, we shall offer you, subject to our reasonable discretion, assistance in pursuing any claim you intend making against the offending party, provided that you request such assistance within 90 days from the date of the misadventure
DEALING WITH COMPLAINTS:
We certainly hope that we can settle any holiday complaints amicably. However, should this prove not to be the case, you may refer any dispute in relation to this contract to an Arbitrator appointed by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability of the client in respect of costs. The scheme does not apply to claims for an amount greater than £1,500 per person or £7,500 per booking form, or to claims which are solely or mainly in respect of physical injury or illness, or the consequences of such injury or illness. An application for arbitration must be made within nine months of the date of return from the holiday, but in special circumstances it may still be offered outside the period. Details may be obtained from the Association of British Travel Agents.
This agreement shall be governed by English law and be subject to the exclusive jurisdiction of the English Courts.
We pride ourselves on the quality of our sales staff. We are committed to on-going training, part of which sometimes involves the recording of phone calls.
YOUR COMMITMENT TO US:
BOOKING YOUR HOLIDAY:
When you or your Travel Agent wish to confirm a holiday booking, you must sign a Booking Form and pay a non-refundable deposit of £125 per person.
When you sign the Booking Form, you are confirming that you understand and have accepted our Commitment to You (our Code of Conduct), and the important General Information. You are also accepting that the terms of our Commitment to You form the basis of any contract between canyon Travel and yourself, which is subject to the English Law and the exclusive jurisdiction of the English Courts. The person signing the Booking Form warrants that he or she has the authority of all other persons included in the holiday to make the booking on their behalf.
PAYING FOR YOUR HOLIDAY:
After your booking is taken and a deposit received, a balance invoice will be sent to you detailing the total cost due. Full payment is due not less than 61 days before departure. If you do not pay in full 61 days before departure, we reserve the right to cancel your booking, and cancellation charges will apply.
If you make a holiday booking within 61 days of your departure date, then you must pay the full cost of the holiday at the booking stage. Any monies paid by you to a Travel Agent acting on our behalf are held by the Agent on our behalf at all times.
MAKING CHANGES TO YOUR HOLIDAY BOOKING:
When booking your holiday, if you wish to make a modification to a holiday shown in the brochure, we will try to assist. Should you wish to change to an alternative featured hotel, this will be charged at the difference in published price, as long as canyon Travel holds the space required. If we have to make a special request for alternative or extra space, an administration fee of £25 per booking will be charged.
If you want to change any part of your holiday arrangements after the balance invoice has been issued, this can be done (up to 61 days prior to your departure) for a charge of £25 per booking, subject to availability and any extra costs incurred.
If you want to make any changes within 61 days of your departure date, then these will be treated as a cancellation of the original booking and cancellation charges will apply.